Office Systems

There are right and wrong ways of doing everything and it is our responsibility to develop, train and maintain those systems within our staff. When your staff understands what is expected of them and they have been properly trained, you can then focus on whats most important, your patients.

  • Area management philosophy
  • Morning huddles
  • Staff meetings
  • Phone techniques
  • Verbal guides and forms
  • Front desk duties and protocols
  • New patient monitors
  • Financial coordinators duties
  • Flow manager duties
  • Appointment coordinator duties
  • Recall and reactivation
  • New patient referral thank you system
  • Referral log
  • Appointment scheduling protocol and training
  • Financial policy forms
  • Disappointment policy protocol training and forms
  • Consent forms
  • Charting
  • Equipment maintenance protocols and forms